Troubleshooting Your Cable TV Connection
Having trouble getting connected to cable television? If so, try some of the following troubleshooting steps.
If you encounter a situation where several residents and/or the lobby television are experiencing the same problem, contact Help Desk at 368-HELP.
Static on all channels
- Ensure your coax cable is plugged in to the correct faceplate. In
rooms with multiple faceplates, only one is activated for
cable television.
- Check the ends of your coax cable and verify that the center pin is straight.
- Replace the coax cable.
Static on low channels
- Check that the antenna input is set to "Cable" or "CATV" mode.
- Check that the coax cable is well connected to the television and faceplate.
Interference on some channels (e.g. 3, 5, 8, etc.)
- Check that the coax cable is well connected to the television and faceplate.
- Replace the coax cable.
Lines and interference on all or many channels:
- Replace the coax cable.
- Do others and the lobby tv have similar problem? If yes, contact Help Desk.
Blue screen on Television
- Set your television's input to "Cable" or "CATV" mode.
If you still need assistance, please contact the Help Desk at 368-HELP. You will need to have tried the troubleshooting tips above before making your call. It is also helpful to try connecting the television to another faceplate that is known to be working before making the call. This will help the staff accurately diagnose the problem.