Frequently Asked Questions
Do you have additional questions that aren't addressed here?
Contact us.
Where are the printers located?
- Carlton Commons
- Fribley Commons
- Kelvin Smith Library (First & Second Floors)
- Leutner Commons
- Sears Building (Fourth Floor Hallway)
- Thwing Center (Zone Two Cybercafé)
- The Village at 115 (House 3A)
- Wade Commons
Can I print to printers in the libraries?
Kelvin Smith Library participates in the Print2Here program.
When are the printers available?
Printers located in residential commons are available 24 hours-a-day, 7 days-a-week for undergraduate students via card access.
Printers in other locations are available whenever that location is open to students.
Can the printers also make copies?
Yes, copying is available at all locations except Kelvin Smith Library at the same cost as a printed page.
A document feeder is not available on the machine, though, so it is best for small jobs.
We also ask that copiers yield the machine to those wishing to print.
Can I print to the printers from labs or public computers?
The following public computing locations operated by the Division of Student
Affairs are configured to print to the nearest Print2Here printer:
- Carlton Road Residence Hall Kiosks — Print2Carlton & Print2Fribley
- Commuter Lounge — Print2Thwing & Print2Ksl1
- Fribley Commons Computer Counter — Print2Fribley & Print2Carlton
- Kelvin Smith Library — Print2Ksl1 & Print2Ksl2
- Nord Lab — Print2Sears
- Plain Dealer Electronic Learning Center — Print2Sears
- The Village at 115 Computer Kiosks — Print2Village & Print2Wade
- Thwing Center Zone Two Cybercafé — Print2Thwing
- Wade Commons Computer Counter — Print2Wade & Print2Village
Can I print to the printers over the wireless network?
Yes, the printers are accessible with a VPN connection.
What paper sizes are available?
The printers are stocked with letter paper only.
Can the printers print in duplex mode?
Yes.
We also recommend using "n-up" printing to print multiple miniature pages on a single sheet of paper.
Many times, 2-up printing is sufficient for course notes or proofreading documents.
Are there any special printing features available?
No.
In order to minimize breakdowns, the printers do not have any special printing features installed.
What if I print a document and change my mind?
Documents are automatically deleted from the printer if they are not claimed within two hours of printing.
Who is eligible for free printing credits?
Only registered undergraduate students are eligible for free printing each semester.
Who pays for free printing credits?
Free printing is funded through a partnership with Housing, Residence Life & Greek Life and Educational Services for Students.
The program does not receive financial support from tuition or technology fees.
How was the limit of 500 pages chosen?
We analyzed available usage data from the previous printing program.
We found that 500 pages would satisfy the printing needs of the vast majority of students.
We also found that many students that had printed more than 500 pages in a semester had done so to print high-volume jobs such as manuals, signs or flyers.
Do free printing credits carry over from one semester to another?
No. Free printing credits are reset each semester according to this schedule.
Who do I contact if I have not received my free printing credit?
If the credit schedule indicates you should already have received your free printing credit, contact the Student Affairs IT Operations Group for assistance.
What happens when my free printing credit is used up?
Once your free printing credit is used for a semester, printed pages will automatically be charged to your CaseCash account.
If you do not have CaseCash, you will not be able to print.
Can I give my free printing credits to a friend?
No. Free printing is not transferrable.
How can I find out how many free pages I have remaining?
The card swipe device at each location will indicate your free printing or CaseCash balance at the end of each transaction.
To find your balance, just swipe your card and press "Done".
Your free printing credit is displayed on the reader as a $25 declining balance account.
You can also check your balance using the online card office or using the value transfer stations in Thwing Center or Wade commons.
Do I get charged for cover pages?
No. The printer does not charge for cover pages.
In order to save paper, we would prefer that cover pages were not printed.
They are disabled on the printer, but Windows driver re-enables the cover page by default.
You can disable the cover page in the printing preferences.
Is my document secured when I print it?
By default, documents are not secured when they are printed, and anyone with a CaseOneCard can release your job from the printer.
If you wish to ensure you are the only person that can release the job, you can use the secure printing feature in the print driver, which allows you to associate a PIN with the document.