Unified Messaging
The new Case voicemail system is known as "unified messaging", which means
that it is strongly integrated into the campus email system. This means that
voicemail messages are actually stored in a special folder in your university
mailbox instead of on a separate system. The voicemail system accesses these
messages automatically, or they can be treated like normal email.
When your mailbox is converted to unified messaging, you will have a number
of choices about how you want your voicemail messages delivered to you. This
page provides a summary of the different options, as well as some pros and cons
of each for each method. Please note that the number of pros or cons in the list
should not guide your decision as some of them may not have any particular
relevance for you based on your preferences.
We have also provided instructions for configuring your mail settings for
each option. If you have any questions about configuring your mail forwarding
settings, please let us know.
Receive Voicemail as E-Mail (default)
By default, student affairs staff were set up to have all e-mail messages
forwarded to the student affairs server. This includes voicemail messages. Using
this method, you must listen to voicemail messages on your computer, either
locally or remotely. We recommend that you try this option for a while, as
listening to and managing the messages is quite convenient in Outlook. You
do need to be careful about the number of messages you keep, though, since these
count against your student affairs mail quota. This is the option to choose
if you'd like to listen to your voice mail via computer.
Pros
- Voicemail accessible via Outlook
- Voicemail accessible via samail.case.edu
- Messages can be forwarded just like email
- Messages can be deleted without listening to them
- Can reply to campus voicemail messages and have the response sent to
the right person
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Cons
- Voicemail not accessible via telephone
- Voicemail messages count against your student affairs mail quota
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If your voicemail has just been converted, you do not need to do anything for
this option. Your email is already configured for this option. If you have
chosen another option and wish to change back, just
follow these directions.
Forward Everything except Voicemail
Another option is to have your voicemail messages delivered normally, while
forwarding the rest of your mail to the student affairs server. This option
makes voicemail messages behave in the traditional way, so you can access
messages by telephone, and you can still use mail.case.edu to check voicemail
from a computer if you wished to do so. Since voicemail messages are stored on
another system, the messages do not count against your student affairs mail
quota. This is the best option to choose if you wish to hear messages via
telephone.
Pros
- Voicemail accessible via telephone
- Voicemail accessible via mail.case.edu
- Messsages do not count toward your student affairs mail quota
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Cons
- Voicemail not accessible via Outlook
- Voicemail not accessible via samail.case.edu
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If you wish to update your forwarding settings for this option, just
follow these directions.
Receive Voicemail on Telephone and E-Mail
The final option is to have messages delivered to both your student affairs
email account and left on the other servers so they can be accessed via the
telephone. This is similar to the default option currently given to most student
and staff members. This may seem to give you the best of both worlds, but you
should remember that you are dealing with copies of the messages, and they are
not linked. If you delete a voicemail message from your mailbox, there would
still be a copy of it to delete on your telephone, and vice versa. This may be
acceptable if you only receive a small number of messages. We do not
recommend using this option because the duplicate messages are hard to manage.
Pros
- Voicemail accessible via Outlook
- Voicemail accessible via samail.case.edu
- Voicemail accessible via telephone
- Voicemail accessible via mail.case.edu
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Cons
- All messages are duplicated and must be deleted twice.
- Messages count toward both your student affairs mail quota and you mail.case.edu quota.
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If you wish to use this option, just follow these
directions.