Windows Remote Desktop Client Software
The remote desktop client software must be installed on your computer before
you can make a connection. It is included in the newer operating systems, and
can be downloaded for older systems. Older systems can also use the web connect
client to make a connection.
- Windows Vista: The software is installed as a standard part of Windows
Vista. You can find it in the menu under "Accessories | Remote Desktop
Connection".
- Windows XP: The software is installed as a standard part of Windows
XP. You can find it in the start menu under "Accessories | Communications |
Remote Desktop Connection".
- All other versions of Windows:
Download the client from the Microsoft website or use the
web connect client.
Choosing a Computer
In order to establish a connection, you must know the name of the computer
you will be using. Each computer in the division has a white label on it
indicating its name. This label is usually directly above the Dell logo on
standalone computers, or next to the CD drive on computers that are mounted to
the monitor.
Whenever possible, you should choose to connect to the computer at your desk.
If you connect to other computers in your department, you may prevent a staff
member from using the computer on their desk.
Features Available
Due to the configuration of division computers, some remote desktop features
are not available:
- Remote drives are not available due to driver installation issues.
- Remote ports are not available due to security restrictions.
- Remote printers are not available due to driver installation issues.
- Your desktop background will not be displayed in order to increase speed.
Making a Connection
- If you are not connected to the Case network, you will need to make a VPN connection
before using remote desktop. If you have not used VPN before, visit the VPN setup page.
- Launch the Remote Desktop client
- Enter the name of the computer you want to connect to, and press Connect.
Logging Off
When you are done using the computer, you should log off by selecting Log Off from the Start menu of the remote computer.
If you do not do this, you may prevent other people from using the computer. You can then disconnect from VPN by right-clicking
the icon in the system tray.